This practical workshop will help you build more productive relationships.  It covers all elements of communication, including both skills and processes. Work is personally tailored to each individual's strengths and current situation. There is plenty of opportunity to consider real work issues and plan how to deal with them.

The workshop will be partly activity based with exercises and role plays for experience and practice.

"The best long workshop I 
have attended."

"It should be compulsary for 
young QA People"

This workshop is will equip you with proven skills needed to handle difficult situations and people with confidence - getting your point across effectively without causing offence. This will include a number of techniques to use when you are faced with aggression and will provide opportunities to practice newly learned skills in a safe environment.

"It has given me more confidence to speak up and be more assertive."

I found the course very helpful and it 
has been so much easier to deal 
with pressure situations or 
unpleasant people."


Top

This course examines the underlying dynamics of decision making, the impact of different styles, and how you can manage a decision process to achieve the optimum business result. 

Relates effective time management to the achievement of business objectives. 

Top

Covers the creative processes and skills required to chair a successful meeting that generates enthusiasm and commitment.

"I have also appreciated the explanations about the underlying mechanisms involved in conflicting and confrontational situations among people."

Top

For anyone about to prepare and deliver a presentation, or requiring practice and advice, this workshop builds on personal presentation strengths 'in context' to ensure your presentation meets its objectives

It works very well a team basis for a company presentation or conference.

"Feel more confident in preparing 
and delivering presentations."

"Very good, I would recommend it to
anyone if they are nervous about 
giving talks"

"ID gave me some great technical and confidence boosting tips and I have subsequently been recalled
to give the same presentation with great spin-offs! Cheers"

Covering the key principles of tactical, process and principled negotiation, this course will enable you to plan and apply proven techniques to a set of case studies, including a major three way negotiation.

Work is personally tailored to each individual's strengths and current situation.  In addition to using using negotiation case studies this course offers you the opportunity to plan and practice an actual negotiation to undertake after the course.

Can be run in-company on a team basis for a department (sales or other) that needs to negotiate consistently

The Bargaining Stage
(Grizzly bears are said to back off 
when faced with this gesture!)

"I saved 16% on a group holiday two 
days after the course!"

Top

This seminar looks at some of the underlying dynamics of core unconscious communication processes that are at work in any team situation. It also covers techniques that can be easily applied to manage team discussions to provide focus that will result in aligned thinking and commitment to take things forward.

It is a stand alone course and also provides a solid foundation for our other courses.

Top

If you find yourself needing to influence people, perhaps in other teams or departments, where you have no power to get things done, then this course could be for you. You will learn how to build trust, personal power and credibility, how to analyse and deal with the hidden agendas in the situation, and how to understand the potential for change and how to go about creating it. It’s best, if you can, to bring and focus on an actual influencing situation from your work.

Top

Either as leader of your own team, needing generate motivated commitment to an agreed course of action; or a specialist facilitator working with a client and his/her team, you will learn and practice the creative and practical processes and skills needed to run a successful meeting that produces results.

Top

"I liked the opportunities to apply many of the models/tests to our own situation."

"Skillfully managed us through a lot work in a short period of time."

"If you have particular problems in meetings at your place of work and are in the position of hosting or facilitating the meeting then this course may be for you!"

Focuses on the importance of understanding between individuals and teaches techniques to ensure alignment and shared commitment. It looks at how teams make decisions, analyses team roles, considers the importance of individual strengths, and examines the barriers to effective team working.

"The effectiveness of this whole group has made a step change improvement with real and lasting results."

Top

This workshop is about the consultation process and how individual internal or external consultants might apply relevant tools and techniques to a consultancy assignment.

Top

"I liked the way theory was used to underpin everything on the course."

"Analysis of ‘Meeting Dynamics’ 
was very useful."

"Change models useful tools for 
meeting preparation."

On this course you will discover ideas and methods used by successful supervisors and managers to build high performing workgroups. Using your natural management style, you will set out tailored strategies using proven methods that will motivate your people.

Top

Whether you are a manager, or an individual wishing to maximise learning and performance, this course will prepare you to get the most out of a performance management process. You will establish and apply correct measurement criteria, clarify communication and set and review goals to create a working link between performance and reward.

This workshop provides an opportunity for individuals or teams to work on a current issue together, using relevant tools and techniques. The output will be an agreed action plan to progress a change initiative in-house. The primary focus of this workshop will be to determine what needs to be done to achieve a certain business aim.

This one day introductory course provides an opportunity to apply a proven project management methodology to a current project. You will be able to analyse its characteristics to determine the best way to take it forward.

Top

For anyone who wants to improve the performance of their marketing effort by delivering results from marketing campaigns, this workshop provides the opportunity to try out techniques which focus on tangible and measurable results. For example you will have the opportunity to experiment with different approaches until you achieve the return on investment you require from your campaign. The techniques help you plan a truly customer focused marketing campaign based on customer behaviours and how you achieve getting your customers to take a desired action.

Top

Many companies have installed CRM systems only to be disappointed with the results, simply because the processes are based on recording results rather than managing client situations. This course focuses on the processes and behaviours required when managing clients and client projects.

The course is suitable for senior managers and consultants in face to face situations with clients. There is plenty of opportunity for managers to explore different techniques with support and feedback from skilled behavioural specialists.

This course introduces a toolkit of Change Management concepts and techniques, (including Gap Analysis and Commitment Planning) to use for personal or work related planning.

Top

Enables people to explore their own personal life and career situations, and their own strengths and weaknesses.

An ideal workshop to support an in-company change programme to introduce a culture of strength building.

"I gave myself six months to get 
a new job and on the last 
morning the job offer envelope 
dropped onto my doormat!"

Top

Important issues

During 2003 we will be working with the IIE to introduce a new non-technical, professional training programme aimed at creating excellence in overall communication, influencing, and project and people management skills across the engineering sector. This programme will be tailored to meet the specific needs of IIE members 

You can view the first courses on the IIE website.

http://www.iie.org.uk/index.asp?bhcp=1

You can see a selection of the types of courses available from Interact Development above.

We would be delighted to hear from you with ideas or information about what you think is important for this programme.  To contact us please click here.

Top

Next courses are in
London

Communication
12 June

Assertion and 
Handling Conflict
13th June

Register directly
with us 

IIE Course Advertisement and Registration Form

This course is intended for all those involved in the management of service and product quality and compliance with regulatory requirements including:

• operational R&D managers

• project managers. study directors, and trial managers

• auditors and audit group managers

The Tool Kit for Positive Change will develop the personal leadership skills which allow appropriate and profitable change to flow from self inspection, internal audit, external audit, regulatory inspection, staff suggestions and client feedback. It will focus on how to capitalise on opportunities for change which can maximise the efficiency and effectiveness of regulated research and development processes.

Top

Next course is in
Cambridge
15-18 June

Contact us 

or

Members contact
BARQA Office

Most of our work is in-company.  If you have a particular interest or need please let us know.

We aim to help people capitalise on their core potential 
and companies capitalise on their people

<< Top          << Previous Page          Home Page          Next Page >>

Copyright © 2002  Interact Development Limited.  All rights reserved.
Revised: April 06, 2003 .