Business Excellence

Improving Your Company’s Performance
Interact Development provides professional consultants and facilitators to support you and your company with strategic business planning and marketing improvement. Companies must be flexible to respond rapidly to competitive and market changes, and employ both strategic and operational effectiveness. Strategy is about differentiating your company from its competitors in the eyes of the customer, whereas operational efficiency is about improving productivity, quality, customer satisfaction, all of which have their own techniques such as benchmarking and TQM which help companies plan their road to improvement. Interact Development helps companies understand where they need to improve and how strategy and operational efficiency work together to improve profit margins.
Business Excellence Programme
This programme is based on projects that address real company issues. It will provide your business with directly measurable tangible results and is an investment that will pay for itself many times over. It takes an integrated modular approach which aims to provide delegates with the opportunity to develop an understanding of their unique contribution to the business and to equip them with the concepts, skills and confidence to go on making that contribution, long after the course.
Typical Programme Objectives

To deliver a project better than ever before and manage the ongoing change processes To build on your own natural talents to do this, including the understanding and use of individual decision making processes To develop relevant skills. To build a support network	Planning Implementation

Change Programmes could include Business Change Leadership and Project Management
Marketing Programmes could include Performance Marketing and Effective Client Management

Change Consultancy and Facilitation
Surveys - Potential, Attitudes, Culture, Skills, 360 degree, Support for initiatives such as TQM, BPR, Marketing and CRM. Project Management and system implementation Assessment and Selection, including assessment or development centres.	"The consultancy work took the form of a programme operational review (including personnel) and, as always, was most satisfactorily completed on time to the required standard." Professor Andrew Day University of Bradford

Strategic Team Development
We can work with you to create a focused and dynamic hunger for change that will harness the potential of the differing views within your team, and initiate / monitor positive change.	"I was confident that you would be able to help the group distil their many views into a manageable number of endpoints. My confidence was well founded. Everyone thought the sessions you facilitated were both effective and enjoyable." Dave Weller, Business Manager BARQA

Conference Facilitation
We specialise in creative processes designed to build sales by creating interest, motivation, and involvement. At this conference, facilitated for Working Time Solutions, four contracts were secured out of sixteen companies represented at the conference.	"We both agree that your style and presence on the day made a significant difference to the whole feel of the event and was a major contribution to the success of the day Kevin White, MD, Working Time Solutions


Testimonials
"I now have identified the weaknesses in my project plans and have already implemented corrections in later projects." "I must say I am very very surprised. I did not expect what I really achieved. I now have an exceptional understanding of myself – the way I react towards others and strong and weak sides of my personality. I am flying." "I learnt techniques to better manage situations I previously tried to avoid." "I have a marketing project, which is turning out very well." "Thank you once again for some hard working but fruitful days together. I now have a knowledge about myself that is quite outstanding and I believe Pfizer has a better manager after this course" "DO IT. YOU WILL BENEFIT FROM IT FOR THE REST OF YOUR LIFE" "Go grab it ! ! ! I was lucky to attend"